Please report shipping damage immediately. Save the original shipping boxes and all materials. Damaged clocks will be exchanged for a new one..
In the event you are not satisfied with your clock we will refund you the purchase price of your clock minus a 20% restocking fee within 30 days of purchase. The restocking fee is necessary as any returned clock must go to the cuckoo doctor and run to ensure that it is operating properly, then repacked and re-boxed and sold as refurbished.
The clock must be in its original working condition, all parts and manuals must be included, and the clock must be shipped back at your expense in its original shipping box with chains, weights, etc secured as received. You must insure the return because we will not be responsible for shipping damages occurred during shipment back to us. No returns will be accepted for a damaged clock.
You must contact me before shipping the clock back for a return.
I well verfity receipt of your return, acknowledge that the condition is acceptable, and send you a check (or via PayPal) within 7 days of receiving your return.
Please send an e-mail to Cuckoo@TheCuckooClockDesigner.com or call Jodie at 678-570-7232 or 800-272-0742 with your concerns before shipping the clock to me.
Your Privacy is Important to Us
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, credit card information. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
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How we use collected information
The Cuckoo Clock Designer may collect and use Users personal information for the following purposes:
– To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
– To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
– To improve our Site
We may use feedback you provide to improve our products and services.
– To process payments
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
– To run a promotion, contest, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
– To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Our Site is in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
The Cuckoo Clock Designer
977 Bailey Road Woodstock, GA
This document was last updated on October 31, 2016.